How long will my case take?
Cases are not won overnight. There is a certain amount of work that has to be done to win your case. There are stages of your case which each take time and often there are delays over which we have no control.
For example, in a road accident case where the police attended the accident we will wish to obtain a police report. The police report will contain important information about the accident. There may be details of witnesses, a plan and other useful information. The police often take several weeks if not months to complete their report. If they prosecute the other driver they will not release the report to us until that prosecution has been completed. Even in cases which appear to be straightforward, where the police were involved the other driver's insurers will often refuse to discuss the claim until the police report is available. In contrast there are many cases where liability is not in dispute where settlement can be pursued relatively quickly.
We will do our best to give you an honest and realistic view of your case. However long your case takes, you should be given a regular update on progress. If you feel that progress with your case is slow, please call and we will be happy to explain to you what is happening and discuss with you any ways there might be of making more progress with your case.
There are things which you can do to minimize delays. If you receive a letter or a call from us asking us to provide information or documents please try to get those documents to us as quickly as you can. Keep a diary of important events like medical appointments so that you can provide us with that information quickly and easily. Keep receipts for any expenses or losses you have suffered and send those to us promptly. Always keep copies of any documents you send to us.
It is difficult to give guidelines on how long cases generally take. If liability is admitted and your injuries were not too serious your claim should be concluded within a few months. Your case will take longer the more seriously you were injured. If liability is disputed or we cannot agree a settlement of your case with the defendant for any reason, we may have to take your case to court, which will often cause a delay. Remember that in some cases, it may not be in your best interests to settle your claim too quickly.
In some cases, where it is going to take a while to get a final settlement agreed, it may be possible to obtain an interim payment. This is not always possible to achieve. Speak to the person handling your claim, because we will try to obtain an interim payment whenever we can.
If you have any other questions, call free on 0800 048 2355 to speak to a member of our team between 8 am and 6 pm Monday to Friday. Outside of those hours you can leave us a message on the same phone number, or alternatively complete the Online Enquiry Form at the bottom of this page with a brief description of your accident and we will get back to you as soon as possible.