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I do want to thank you very much for all you did in handling our case and taking us through what was a difficult journey, particularly for me. I found it very emotional and frustrating a lot of the time, and you handled the situation (and me and my husband!) very well, and I am genuinely unsure anyone else would have been able to do that. I appreciated you were so approachable and I could be entirely honest with you, and air my frustrations, and you could take all that in your stride and as ever be professional. Thank you. Mrs Heeley