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Public transport accident claim

Our transport system carries millions of passengers per year, and with ever more crowded roads, it is inevitable that accidents and injuries will occur.

If you were injured while travelling in a train, tram, bus or taxi, contact us and one of our specialist solicitors will be able to assist you.

Find out within 1 hour if you have a claim

Who is responsible

If you are on a train, tram or in a bus or taxi, when a derailment or collision occurs, then it is likely that the claim will succeed against whichever party was to blame.
Trains, trams, buses and taxis should be properly maintained and roadworthy and their drivers should exercise reasonable skill and care when driving.

In addition to claims from collisions or derailments, claims can arise from problems with the infrastructure, such as floors inside stations.

Bus passengers sometimes fall over when they are standing on the bus. Drivers are not obliged to wait until passengers have sat down, unless the passenger is obviously elderly or infirm.

What to do after

It is likely that the accident will have been reported assuming that there was a collision.

Most buses now have CCTV cameras. It is important to identify the number of the bus – not just the route and time – so that CCTV can be obtained from the bus company. We recommend that you take photographs at the scene if you can, and take details of witnesses.

You should contact us as soon as possible so that we can get the evidence at the earliest stage when it is more likely that such evidence can be obtained.

Please call one of our personal injury claim lawyers on

How much my claim is worth?

If your claim is not worth more than £5,000 we cannot bring the claim, unless the injured person was under 18 at the time of the accident. If the only injuries were whiplash, then we are not able to pursue the claim. We refer you to our page called how much compensation can I claim. Please click here.

In all other cases, we will advise you on what the claim is likely to be worth at the earliest possible stage and we will give more precise advice once medical evidence has been obtained.

Time limits to make a claim

The time limit for making a claim is 3 years. Where the injured person was under 18 at the time of the accident, time does start to run until the child is 21. Please note that in the case of accidents on aeroplanes and ferries, including accidents at airports once “airside” of security, there are special rules meaning that the time limit is 2 years with no exceptions for children.

How long does the compensation claim process take

Once we have full details of the claim, we will put this forward on your behalf.

If you were involved in a major public transport accident, such as a coach or train cash, it may take many months for the authorities to conclude their investigation.

The accident may be investigated by the police or specialist investigators in the case of rail crashes. It can take many months before reports become available. Even so, there is work that we can be doing to advance your case and so we recommend that you contact us as soon as possible to enable us to get working on your case as soon as possible.

Why choose Levenes?

Focused solely on helping personal injury victims

We work diligently for our clients to help them put their lives back together and at the same time obtain the maximum compensation. With us on your side, you can expect:

  • Over 100 years of combined experience – We have proven results; we are lawyers who fight for you with a record of success.
  • Strong litigators – We are not afraid to take your case to court if we have to. We stand up for the rights of the injured and not for the rights of the big corporations.
  • Empathy – We pride ourselves on our compassion and understanding and we are easy to talk to. We always put your interest first and we treat you as our family.
  • A personal approach – Your case will be handled directly by one our partners with support from our team of lawyers.
  • A tailor-made approach – Every client is treated individually and not as a number, to achieve the best possible result that you deserve.
  • Clear communication – We talk to you in a down to earth way. We avoid legal jargon unless it cannot be avoided, and if so, we explain things clearly and simply.
  • Maximum compensation – We have the courage to fight for what you are entitled to.
  • Full attention – We have the resources to focus on every detail of the case and consider every angle. We do not spread ourselves too thinly – you deserve our full attention.

Claim in confidence today 0800 048 2355 or leave your details below to find out within an hour if we can help.

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I am very pleased with Levenes Solicitors services. They worked hard to get the best results for me and the solicitor I was assigned is an excellent professional as well as a good communicator, she explained to me every step we were making and kept in touch during the whole process. Sandra R